Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offer, dashboard view, customizable screen, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issue, custom and required user field, knowledgebase (including HTML editor), product and contract tracking, report, querie, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searche, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
Changes in this version:
Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc
System requirements:
Pentium Processor1 ghz+, 512MB RAM, 100mb
( By ScriptLogic Corporation - Help Desk Authority (formerly BridgeTrak) Publisher )
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